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2023-10-17T17:58:22+03:00
2023-11-16T13:34:18+02:00
Refund Policy
1. As a rule, the customer may cancel the transaction* subject to and in accordance with the provisions of the Consumer Protection Law 1981 (hereinafter the law: http://www.consumers.org.il/category/deal-annulment-regulations)
2. You can cancel the purchase of a product 14 days from the day of receiving the product, the cancellation will be done only by a message that you send in writing and/or by fax and/or by e-mail directly to the store.
3. In case of cancellation of the transaction, the customer will be charged a rate of 5% but not more than NIS 100, in accordance with the provisions of the law
4. If the product was delivered to the customer, the customer has the obligation to return the product to the store itself. It is agreed that the customer will return the product in its packaging, complete and without injury and/or damage and/or defect of any kind.
5 It is agreed between the parties that the customer will be charged full payment for shipping fees, and if the product has already been sent to the customer.
6. The store will be entitled to cancel a transaction or sale in whole or in part in the following cases:
6.1 A pen error was made, either in the price of the product or in the description of the product.
6.2 In case of force majeure, act of war, hostility, terrorism, and/or anything else that will prevent the continuation of a proper sale.
7. Notice of the cancellation of the sale will be given to buyers by phone and/or by e-mail to the address specified on the registration page.
8. In the event that the product runs out of stock after an order has been placed, the store may cancel the sale and/or offer an equivalent replacement product. Notification of such cancellation shall be made in writing or by telephone.
*Cases in which it is not possible to cancel a transaction: http://www.consumers.org.il/category/cases-for-no-annulment-rights